1. Who We Are
CraftFile Studio (craftfilestudio.com) is operated by CONKAREX LTD, registered in England and Wales, Company No 17539619, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ ("we", "us"). Contact: hello@craftfilestudio.com. By placing an order or using the site you agree to these terms.
2. What We Sell
We sell digital files only. Formats include SVG, PNG, PDF, DXF, and EPS; DXF and EPS are included where listed on the product page. We do not ship physical goods. Before you buy, the product page tells you the file formats, sizes, and compatible software. Files have no digital rights management (DRM) or copy protection. The contract is in English. Colors on your screen and in your material may differ from our previews.
3. Orders and Prices
Prices are shown in USD and exclude tax. Any VAT or sales tax due is calculated and shown at checkout before you pay. We do not personalize prices. An order is accepted when we send you a confirmation email and the download becomes available. We may cancel an order and refund you if there is a pricing error, a payment problem, or suspected fraud.
4. Payment
Payments are processed by Stripe (cards, Apple Pay, Google Pay, Link). We do not see or store your full card number.
5. Delivery and Re-downloads
Files are available for download right after payment, and from your My Account page afterwards. We keep your purchased files available for re-download for at least 24 months from purchase. You are responsible for keeping your account details secure and for storing your downloads.
6. Right of Withdrawal and Refunds
If you are a consumer in the EU or UK, your 14-day right of withdrawal ends once you start downloading, provided you ticked this statement at checkout: "I agree to immediate delivery of the digital files and acknowledge that I lose my 14-day right of withdrawal once the download begins." Our 30-day remedy for faulty files and wrong orders is set out in the Refund Policy. These terms do not limit your statutory rights.
7. License
Each file is licensed, not sold. You receive a non-exclusive, non-transferable license under the tier you purchased: Personal, Commercial, or Extended. The tiers, limits, and prohibited uses are described on the Licenses page, which forms part of these terms. In particular, you may not resell, share, or redistribute the digital files on any tier, or use them to train AI models. If your order is refunded, canceled, or reversed by a chargeback, your license ends and you must stop using the files for new products (see section 10 for breaches).
8. Intellectual Property
We, or our designers, own all copyright and other rights in the files and site content. Buying a license does not transfer ownership. You may not claim the designs as your own or register them as trademarks.
If you believe content on our site infringes your copyright, email hello@craftfilestudio.com with your name, the page address, a description of the work you own, and a statement that you are the owner or authorized to act for the owner. We will review the notice and remove the content where appropriate.
9. Acceptable Use
Do not misuse the site, attempt unauthorized access, scrape content in bulk, share account credentials, or upload anything unlawful. We may suspend accounts that breach these terms or the license.
10. License Breach
If you break the license, for instance by sharing files, we may end your license, close your account, and take steps to stop infringement, including takedown notices to platforms. A license also ends as described in section 7.
11. Our Responsibility
We take care to make files that work. Nothing limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or fraud.
If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these terms or of our failure to use reasonable care. We are not responsible for loss that was not foreseeable, or for results that depend on your machine, material, or settings. Your statutory rights, including those for faulty digital content, are not affected.
If you are a business customer, we are not liable for business losses such as lost profit or revenue, or for results that depend on your machine, material, or settings. Our total liability for any order is limited to the price you paid for it.
12. Complaints
Write to hello@craftfilestudio.com. We confirm receipt within 2 business days and aim to give you a full answer within 14 days. We do not currently use an alternative dispute resolution provider.
13. Personal Data and Cookies
See our Privacy Policy and Cookie Policy.
14. General
- Assignment: We may transfer these terms to another company that takes over the shop. You may not transfer your rights under these terms or your license.
- Severability: If a part of these terms is found invalid, the rest stays in force.
- Third-party rights: Nobody other than you and us has the right to enforce these terms.
- Force majeure: We are not liable for delay or failure caused by events outside our reasonable control, such as outages of internet, hosting, or payment services.
- Age: You must be at least 18 to place an order.
- Changes: We may update these terms. The version published when you order applies to that order.
15. Governing Law
These terms are governed by the laws of England and Wales. If you are a UK consumer, you may bring a claim in the courts of the part of the UK where you live. If you are an EU consumer, you keep the protection of the mandatory laws of your country and may bring a claim in the courts of your country. If you are a business customer, the courts of England and Wales have exclusive jurisdiction.
16. Contact
CONKAREX LTD · Registered in England and Wales · Company No 17539619 · 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. hello@craftfilestudio.com