Questions about a file, a license, or an order? Write to us.
Email: hello@craftfilestudio.com
Reply time: We answer within 2 business days, usually sooner. We work from London, so messages sent late in the US day may be answered the next morning UK time.
Include Your Order Number
Please include your order number and the email address you used at checkout. If a file will not open, tell us which software and version you use. Include a screenshot if possible. It lets us answer in one reply instead of three.
Before You Write
Many answers are on these pages:
- File won't open or download: see the FAQ.
- Refunds and replacements: see the Refund Policy.
- What you may make and sell: see Licenses.
Company Details
CraftFile Studio is operated by CONKAREX LTD, registered in England and Wales (Company No. 17539619). Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.
We do not take walk-in visits, and we do not offer phone support.
Privacy
When you contact us, we use your email address to answer your message and help with your order. See the Privacy Policy for details.