Files and software
What File Formats Do You Provide?
Cut files come as SVG files, with DXF files and PNG previews where listed. Sublimation PNGs and clipart come as transparent PNG files at 300 DPI. Printable patterns and templates come as PDF files. The product page lists the exact formats.
Which Software Do the Files Work With?
SVG files work with Cricut Design Space, Silhouette Studio Designer Edition or higher, Brother ScanNCut, and most vector editors. Silhouette Studio Basic Edition users can use the DXF file where listed. PNGs work with Canva, Procreate, and Photoshop.
What If a File Won't Open?
First, unzip the download fully; do not open files from inside the ZIP. Check that your software is up to date. Cricut Design Space users can try the SVG file. Silhouette Studio Basic Edition users can try the DXF file where listed. If it still fails, send us your order number and a screenshot.
Buying and downloading
Is the Download Instant?
Yes. Your files are ready on the order page right after payment, and the download links are also in your email. No physical item is shipped.
Can I Download My Files Again?
Yes. Sign in to My Account, open your orders, and download again at any time.
Do Prices Include VAT or Sales Tax?
VAT is added for customers in the UK and EU as the law requires, and shown at checkout. For US customers, sales tax appears only where required.
Which Payment Methods Do You Accept?
Stripe processes our payments, including cards, Apple Pay, Google Pay, and Link. We never see or store your full card number.
How Do Bundles Work?
A bundle is a themed set of files in one download. One license tier covers every file inside it. Bundles usually cost less than buying files one by one.
Licenses and refunds
Which License Do I Need?
The Personal license is included with every file and covers personal projects and gifts. The Commercial license lets you sell up to 500 physical products per design. The Extended license allows unlimited units and print-on-demand products. See Licenses.
What Is Your Refund Policy?
Digital files cannot be returned, but if a file is faulty or you ordered the wrong item, contact us within 30 days. EU and UK customers have a 14-day right of withdrawal. If they agreed to this at checkout, that right ends when the download begins. See the Refund Policy.
Can I Use the Files for Commercial Projects?
Yes, with a Commercial license or Extended license. You may sell finished physical products, but you may never sell or share the digital files.
Help
How Do I Contact You?
Email hello@craftfilestudio.com with your order number. We reply within 2 business days.